FAQ Section: Answers to Your Most Common Questions

Frequently Asked Questions

🧵 Are your products made to order?

Yes. All PixiOnyx products are made specifically for you after your order is placed. This helps reduce unnecessary stock and allows us to offer a wider range of clothing, wall art, home décor and gifts.

🚚 How long does delivery take?

Orders generally require approximately 2 to 5 business days for production before dispatch. Estimated shipping times are:

  • Australia: 5 to 10 business days

  • International: 7 to 14 business days

These are estimates rather than guaranteed delivery dates. Remote destinations, customs processing, severe weather and peak periods can occasionally cause delays.

📦 Where will my order be shipped from?

We work with trusted print partners in Australia and overseas. Your order will generally be produced at the most suitable fulfilment centre based on the product, delivery destination and availability.

If you order multiple products, they may be produced at different facilities and arrive in separate packages.

🔎 Will I receive tracking information?

Tracking details will be emailed to you once they become available. Tracking availability can vary depending on the product, destination and shipping service.

🔁 Can I return or exchange my order?

Because every product is made to order, we generally cannot accept returns or exchanges for change of mind or an incorrectly selected size or colour. Please review product details and size guides carefully before ordering.

If your item arrives damaged, defective, misprinted or different from what you ordered, contact us as soon as possible. Include your order number and clear photographs of the item and packaging so we can investigate and arrange an appropriate solution.

Your rights under applicable consumer law are not affected. Please see our Refund Policy for complete details.

📩 I made a mistake with my order. Can I change or cancel it?

Contact us immediately at pixionyx@quantumnova.com.au. If production has not started, we will do our best to update or cancel the order. Changes cannot be guaranteed once an order has entered production.

💳 What currency will I be charged in?

Prices may be displayed in your local currency based on your selected country or region where supported. The exact amount and currency charged will be shown at checkout before payment.

📢 Do you accept unsolicited marketing or commission based sales proposals?

No. PixiOnyx does not engage marketers, sales agents, SEO providers, store developers or other service providers through unsolicited contact, including commission based arrangements. These messages will not receive a response. If we require these services, we will source them directly.